• I've worked on the web since it's been possible, typically for start-ups, agencies, and new product groups where everyone wears a lot of hats. Nearly every role has been a hybrid of UX / visual design, content strategy, and marketing. I love clean, artful, scalable information design that makes it easy for people to do what they want to do. (And what you want them to do.) I'm a strong team lead, mentor, and an exceptional verbal and visual communicator.

Babel

On the flight to Tokyo, I was rereading a favorite and important book to me, Snow Crash by Neal Stephenson. At its core is the story of Babel, and how humans lost their universal tongue — forevermore to be separated from each other by all the languages of the world.

Toward the end of this flight, the elderly Chinese couple next to me became concerned they wouldn’t make their connecting flight and sought help from the attendants. None of them spoke Mandarin. This seemed odd for a Japanese airline with so many Chinese travelers, and I’d heard them speak a variety of European languages. The attendants solicited help, in English, from a Korean couple near us who knew enough English and Mandarin to be useful. I listened and also helped by writing helpful numerals on the Chinese travelers’ boarding passes. At the peak of this, I was surrounded by a circle of flight attendants and passengers gesturing and babbling and looking confused, frantically trying to communicate simple matters in a multitude of languages.

And then I went back to my book.